This article provides instructions for troubleshooting delivery issues and next steps on how to unblock recipients for Lead Reactivation Reports (LRR).
Before proceeding, ensure your Lead Reactivation Reports are properly set up by following the steps in this article. Check that no filters or spam settings are blocking emails from noreply@orbee.com. If issues persist, whitelist the emails and contact Orbee Support for help.
Note: The process of manually unblocking recipients (Step 3) is done on Orbee’s side internally. This is a step-by-step guide on how to troubleshoot LRR delivery issues and ensure that you whitelist Orbee domains to prevent important emails and products from being filtered into the spam folder or blocked by internal firewalls.
Step 1: Identify Blocked Recipients
Identify if your Lead Reactivation Reports are being blocked from delivery. You can see which recipients are blocked by navigating to Shoppers > Leads > LRR and see their status.
Step 2: Whitelisting Orbee’s Domains
Coordinate with your IT Team to whitelist the following domains:
- .api.orb.ee
- .orbee.io
- .orbee.com
- .stripo.email
Step 3: Contact Orbee Support
Confirm that your IT team has whitelisted the domains mentioned above, your recipient's status will still appear as Blocked in the Platform. Next, reach out to Orbee Support to unblock your recipients to ensure you receive the updated Lead Reactivation Reports. Once unblocked and the domains are whitelisted, you should receive all content from our services in your inbox.