As part of our daily operations at Orbee, we send numerous test emails to ourselves for quality assurance and to ensure that our clients' campaigns are ready to roll. If you've ever noticed that these test sends occasionally end up in your spam folder, don't fret – you're not alone, and it's perfectly normal. Here's why this happens and why you shouldn't worry when we send the campaign to our dealers' customers:
The Mail Server Mix-Up
When we send test emails to ourselves, they often trigger spam filters. This is primarily due to the fact that we have our own mail server. These filters sometimes get confused when emails come from a different server (ours) and may classify them as potential spam.
Your Personal Email vs. Dealers' Customers
For our dealers' customers, the situation is different. They are unlikely to face this issue because their personal email addresses do not share the same domain or mail server as our test emails. This lack of overlap reduces the chances of their emails being mistakenly marked as spam.
Volume and Content
Another reason why our test sends sometimes end up in spam folders is that we conduct numerous tests, which can involve sending multiple emails with dealer marketing content. When email providers, like Gmail, detect a high volume of such emails, they might flag them as spam to protect users from potential email overload.
Delivery Time
It's essential to note that test emails may not always come through immediately. While rare, email server workload, network congestion, and other technical issues can causes delays. If you receive the "Successfully sent the single send" notification in the platform, rest assured the email is on the way. You should receive the email within 10 minutes, but please allow up to 30 minutes for delivery. If you experience longer delays, feel free to reach out to our support team for assistance.
The Good News
Here's the essential part to remember – while test sends often go to spam, this isn't a reflection of what happens when we send the actual campaign to our dealers' customers. The critical factor here is whether the recipient has previously flagged our test emails as spam. If they haven't, the campaign emails are unlikely to go to spam either.
What You Can Do
If you find our test emails in your spam folder, please mark them as "Not Spam." This simple action informs email providers that our content is legitimate and not unwanted, reducing the chances of future emails, including campaign emails, being flagged as spam.
In a nutshell, it's entirely normal for our test sends to go to spam folders due to mail server intricacies and the volume of test emails we send. However, rest assured that this issue generally doesn't carry over when we send the campaign to our dealers' customers – unless previous test emails have been flagged as spam.